Your information, handled with care.

Life, Arranged Beautifully is a home organizing business serving Greater Cincinnati and Northern Kentucky. You trust us with your home, and we take the same care with your information. This policy covers this website, our contact form and our client shop. When we say “we” or “us,” we mean Life, Arranged Beautifully.

The short version

• We collect only what we need to reply to you, work with you as a client, and fill your shop orders.
• We never sell your information or share it for advertising.
• We don’t use analytics or advertising trackers. The only cookies are the ones the site needs to work.
• You can ask us to show you, correct or delete your information at any time.

What we collect and why

When you contact us

Our contact form asks for your name, email address, and, if you choose, your phone number, the kind of space you’d like help with, and a message. We save your message on our website and email it to ourselves so we can reply. To keep out spam, the site briefly notes the internet (IP) address a message came from. That record is kept for about an hour and isn’t attached to your message.

When you’re our client

The details you share while we work together, like your contact information and notes about your home and project, are kept in the client-management software we use to run the business. We use them only to provide our services to you.

Our shop is a perk for clients. To know who can shop, we keep a list of client names, email addresses and phone numbers taken from our client records. The list is stored encrypted and is used only to unlock the shop. When you unlock it, we email a one-time code to the email address we have on file for you, and we note when the shop was last unlocked.

When you place an order

To fill an order we collect your name, billing address, email address, phone number if you give it, what you bought, how you’d like to receive it (at your next session or by pickup), and any note you add. Payments are handled by our payment processor. Your card details go straight to them; we never see or store your full card number.

Emails we send

We email replies to your messages, shop unlock codes, and order confirmations and updates, using an email delivery service. We don’t send marketing emails unless you’ve asked for them, and any we send will include a way to unsubscribe.

Cookies

Cookies are small files a website stores in your browser. We only use the ones the site needs to work:

• Cart and checkout cookies remember what’s in your cart.
• The shop access cookie keeps the shop unlocked after you enter your code. It stops working after a period without activity, an hour by default.
• Sign-in cookies keep you signed in if you have an account.

We don’t use analytics, advertising or social media tracking cookies. If that ever changes, we’ll update this policy first. You can block or clear cookies in your browser, but the cart and the shop unlock won’t work without them.

Who we share it with

We don’t sell or rent personal information, and we don’t share it for advertising. We share it only:

• With the companies that help us run the business: website hosting and security, email delivery, payment processing, and client-management software. They may use it only to provide their service to us.
• With EverKind Life Solutions, for the client shop only. The shop is shared, so the list that unlocks it includes clients of both businesses. Each business adds and looks after its own clients, and the list is used for nothing but unlocking the shop.
• When the law requires it, or to protect someone’s safety or our legal rights.

How long we keep it

• Messages: for as long as they’re useful to our conversation and any work together.
• Orders: for as long as we need them for tax and accounting records.
• The client shop list: while you’re a client. You’re removed when we update the list, or sooner if you ask.
• Unlock codes: they expire after 10 minutes and are stored only in scrambled form.

Keeping it safe

The site uses a secure (HTTPS) connection, the client shop list is encrypted, and only the people who need your information to serve you can see it. No system is perfectly secure, but we work to protect what you share with us, and we’ll let you know promptly if something ever goes wrong that affects you.

Your choices

Wherever you live, you can ask us to:

• tell you what information we have about you and send you a copy,
• correct anything that’s wrong,
• delete your information, apart from order records we must keep for taxes,
• take you off the client shop list, or
• stop sending you emails.

Just get in touch. We’ll confirm it’s really you, then respond within 30 days.

Children

This site is meant for adults. We don’t knowingly collect information from children under 13. If you think a child has sent us their information, let us know and we’ll delete it.

Changes to this policy

If we change how we handle your information, we’ll update this page and the date at the top. If a change is significant, we’ll make it clear on the site or let our clients know directly.

Questions

If you have a question about your privacy or this policy, please contact us. We’re always glad to explain.